All BCVACUUM vacuum machines come out with 12 months full warranty. If the machine breaks down in 12 months, we will send the parts for free, even send the technician over if situation needed. When beyond the warranty, we will supply the parts and service only for factory cost.
Process: Please provide the copy of Sales Contract and describe the problems appeared.
1. Slight problem: Please send the proof to our After-Sales Department, we will reply within two days.
2. Serious problem:
A. We will dispatch our Quality and Problems Appraisers to make a confirmation.
B. Have a negotiation of the compensation and sign agreements.
C. Our After-Sales Department will perform the duties as the agreement.